郁闷 雅诗兰黛赠品砍单，问上去 怎么都是这个回复。。

You at 9:45, Dec 29:
hi
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Mia at 9:45, Dec 29:
Hi! How can I help?
You at 9:45, Dec 29:
Hi，I placed an order from your website days ago (black Friday)，My order number is：3931977235，I am so happy that you shipped this package finally，While I received your cancellation email about my free gifts which were not available，can I have a reshipment of these free gifts? Many thanks！
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Mia at 9:45, Dec 29:
I'm happy to transfer you to our Order team for assistance. One moment, please.
Info at 9:46, Dec 29:
Welcome to our Live Messaging Service. Average wait time is approximately 5-15 mins.
To assist you more quickly if your inquiry is regarding a missing or damaged item, or a return label request, you may email us directly at elonlineservice**esteelauder.com. Please use the subject line: MY HOLIDAY ORDER and include in the body of the email your inquiry and order number. We are happy to review your request and take the appropriate action within the next 3-5 business days.