海淘久了难免翻车，这个时候就需要我们去联系客服了，这里整理了一些联系客服的话话术模板，跟大家分享一下~
催促发货：
Dear Sir/Madam
I have placed an order with number 12345(订单号) on 2021/05/20(下单日)and received order confirmation later.However the status still shows "in progress"today.
Would you kindly help me to accelerate the speed of processing?
Your kind help is much appreciated!
Best Regards
Dapang Chen
尊敬的先生/女士：
我已经下了12345号订单(订单号) 2021年5月20日(下单日)稍后收到订单确认，但今天状态仍为“进行中”。
你能帮我加快处理速度吗？
非常感谢你的帮助！
致以最诚挚的问候
陈大胖
询问砍单原因：
Dear Sir/Madam
My order is 12345（订单号）,which was placed on 2021/05/20(下单日).
However I found my order has been canceled.May I know the reason for it?
Thanks for the help.
Best Regards
Dapang Chen
尊敬的先生/女士：
我的订单是12345(订单号）,在2021年5月20日(下单日).
但是我发现我的订单被取消了。请问原因是什么？
谢谢你的帮助。
致以最诚挚的问候
陈大胖
确认物流：
Dear Sir/Madam
I have placed an order on your website.My order number is 12345(订单号) and the date of shipping is 05/20（发货日）
Besides,the tracking number is 112233(国外物流单号)
However I haven't received any updates since 5 days ago,would you kindly help me to confirm current status?
Many thanks!
Best Regards
Dapang Chen
尊敬的先生/女士：
我已经在你的网站上下了订单。我的订单号是12345(订单号) 装运日期是05/20(发货日）
另外，追踪号码是112233(国外物流单号)
但是我从5天前就没有收到任何更新，你能帮我确认一下当前的状态吗？
非常感谢！
致以最诚挚的问候
陈大胖
发错货了：
Dear Sir/Madam
I have purchased some cosmetics from your website with order number 12345(订单号).I got it today but some of the items were not what I ordered.
Attached are the photos that you can confirm.
Would you kindly help to solve the problem?
Much appreciated!
Best Regards
Dapang Chen
尊敬的先生/女士：
我从你们网站上买了一些化妆品，订单号是12345(订单号).我今天收到了，但有些东西不是我订的。
附件是您可以确认的照片。
你能帮忙解决这个问题吗？
非常感谢！
致以最诚挚的问候
陈大胖
退货：
Dear Sir/Madam
My order number is 12345(订单号) and I received it today.However I don't like the colour since it is different from what I expected.
Would you kindly tell me how to return it?
Your help is much appreciated!
Best Regards
Dapang Chen
尊敬的先生/女士：
我的订单号是12345(订单号) 我今天收到了。但是我不喜欢它的颜色，因为它和我期望的不一样。
你能告诉我怎么退吗？
非常感谢你的帮助！
致以最诚挚的问候
陈大胖
