1开始是机器人发的一段话（Welcome! Our Virtual………）----这里选择An Existing Order
- 然后就又会问你名字，你就报你的First name
- 然后填 账号邮箱
- 之后输入 No
Hello, I received the package of the product I bought, but because the 产品is out of stock, this free gift was not sent to me. So once the goods are sufficient, can it be reshiped to me? My order number is #订单编号.
Hello, with the order number of #订单编号, due to out of stock, the free gift of 缺的产品didn't deliver to me. I want to know whether this gift can reship to me?
I want to know how long it will take to reship these missing products. Could you help me to arrange the reshipment as soon as possible? Because I don't have too much time to wait for the reshipment.
Hello, dear customer service, there are two items (缺少的产品) missing in my package. I have contacted the customer service before and applied for the reship, but now I haven’t received the email about the reship information yet. Is there anything wrong with my request? Could you help me to check it? Thanks.
My order number is #订单编号
Hello, I learned that that the free gift has been canceled in my order due to out of stock through the email. I think an alternative option gift is also ok to me. Is there any alternative gift available?
Hello, dear customer service, I want to cancel the order of 订单编号. Could you please help me, thank you.
Dear customer service, I placed an order with Alipay. The Alipay order number is ????, and the merchant order number is ????. I cannot find my order after completing the payment, which meant the order was unsuccessful. Can you check the status of this payment? When can the money be returned to me?