黑五马上要到了,而且有些商家活动已经开始,愉快买买买的同时是否也在担心海淘该如何售后,英文不好怎么联系客服沟通呢?今天整理给大家最新海淘售后模板,按着模板走啥也不用担心啦
一般的邮件处理需要24-48小时,如果是比较急的单最好LIVE CHAT,不急的话可以用下列的模板发邮件处理。
一、催促网站发货:
Hi there,
My order number is 123456(订单号), which was placed on 05/22/2016(订单日期). I kindly request if you could accelerate the processing and the picking so that the order will be delivered ASAP. Thanks.
三、要求发货合箱:
Hi there,
My order number is123456(订单号), which was placed on 05/22/2016(订单日期). I'm writing to check if you will ship all things that I ordered in a single package. Please do not separate them into several packages. Thank you.
四、申请退货:
Hi there,
My order number is 123456(订单号), which was placed on 05/22/2016(订单日期). I don't like it since color is different from what I have expected(退货理由). Can you offer me free shipping label to return it? Thanks.
转运入库后申请退货,以铭宣海淘转运为例子(很靠谱),需要在铭宣系统提交退货申请上传退货标签,这个退货标签就是return label,一般可以找商家要。
下一篇继续….