21天打卡挑战Day13满满干货之海淘客服沟通模板（上）
俗话说得好，海淘有风险，下单需谨慎，但再谨慎也难免会遇到一些问题，一旦订单出现问题，就需要通过邮件、电话、或是客服来解决，这时候就要用到英文了。

为了避免在线翻译器出现的牛头不对马嘴的翻译，也为了节省于客服的沟通时间，给大家整理汇总了一份客服交流英文模板，内容有点多，一共14条，所以分上下哦～

️账号登录出现问题，怎么求助？
Hi, My account is erxiaonioutlook.com, but I can't log on with my password. Would you please help check my account and confirm my registration status. Thanks. （你好，你好，我的帐户是（邮箱账号），但我不能用密码登录。请你帮我核对一下我的帐户并确认一下我的注册状态好吗？谢谢。） ️下订单着急没有登录账号，怎么查询快递号？ Hi，My order number is （订单号）, which was placed on May 19, 2019. May I have the tracking number for it? Thank you！Sincerely！
（你好，我的订单号是（订单号），订于2019年5月19日。我可以知道它的追踪号码吗？谢谢！真诚！） ️成功下订单但账号提示没有注册怎么办？ Hi，I have put an order yesterday, and have received order confirmation e-mail. Today I want to check my order. But I can't sign in. It shows "Please confirm your registration first. You have received an e-mail for this. Check your input values."The thing is, I have never received any e-mail for confirmation until now.Thanks for helping！Sincerely！ （你好，我昨天下了订单，收到了订单确认电子邮件。今天我想检查一下我的订单。但我不能登录。显示“请先确认您的注册。您已收到一封有关此状态的电子邮件。”但问题是，我到目前为止还没有收到任何确认电子邮件。感谢您的帮助！真诚！） ️下订单，但都被砍单，怎么询问原因？ Hi，My order number is , which was placed on May 19, 2019. However, I found my order has been cancelled . May I know the reason for it?Sincerely！
（你好，我的订单号是，订于2019年5月19日。但是，我发现我的订单被取消了。我能知道原因吗？真诚！） ️取消订单了但钱被扣，怎么办？ Hi, My order number is , which was cancelled on May 19, 2019. However, payment for it still be taken. I'm waiting for a refund. Could you tell me how long will this take? Could you check the status for me? Thanks!Sincerely！
（你好，我的订单号是* ，于2019年5月19日取消。但是钱还是被支付。我现在正在等待退款。你能告诉我这需要多长时间吗？麻烦你帮忙查一下状态吗？谢谢！真诚！）

️下订单后一直不发货，怎么催？
Hi, I have placed an order with No.* on May 19, 2019, and received order confirmation later. But the status still shows 'in process' until today. Could you place my order to ship as soon as possible? Thanks! (你好，我已于2019年5月19日下订单，订单号为* ，当时收到了订单确认。但直到今天，状态仍然显示为“正在处理”。你能尽快将订单发货吗？谢谢！)

️下订单后怎么修改地址？
My order number is ***, which was placed on May 19, 2019. Do you think there's still time to change my shipping address now? if possible, Can you ship it to the new address, which is **（新地址）. Thank for your help! （你好，我的订单号是**，订于2019年5月19日。你觉得现在还有时间更改我的送货地址吗？如果可能的话，你能把它寄到新地址吗？新地址。谢谢你的帮助！）

图片都是自己做的，希望能对大家有用，明天再接着分享剩下的7条啦～