海淘收到破损商品怎么办？倩碧美国官网海淘2号紫水渗漏，联系官网客服直接给我补发了
这事儿说起来还是转运公司给力，在我提交转运运单的时候，转运公司告诉我，包裹湿了，估计破损了。
实际也没破损，就是倩碧2号水的盖子是螺纹的，很容易在运输过程中松掉，发生渗漏。海淘过程中最怕就是发生各种突发事故，尤其是自己没遇到过的突发事故，遇到渗漏这种事，必须是马上联系客服。
我给客服的邮件：
hello sir
I placed an order 2446435680 on Dec. 23th and finially received my items yesterday. But I found the Clarifying Lotion 2 was damaged. I feel disappointed for that. Can you help me solve the problem?
感觉老外比较委婉，所以我也没有直接说要怎么样，求是请求帮忙解决问题
第二天就收到了回复
Hello lucy:
Thank you for your inquiry.
We are very sorry to learn that your Clarifying lotion 2 arrived damaged and we sincerely apologize for any inconvenience this may have caused. You are a valued customer and your satisfaction is very important to us. We appreciate the opportunity to address your concerns and thank you for contacting us.
We are happy to send a replacement item via Second Day delivery service at no additional cost to you (please note that Second Day shipments may require a signature upon delivery). Please safely discard of the
直接帮我重新寄一瓶新的， 而且还是次日达，破损的也没有让我退回去，开心哇O(∩_∩)O~~
ps 个人不建议大家海淘倩碧2号水，容易渗漏不说，这水酒精味儿太重，不适合咱亚洲小仙女的肤质
