英文小白看过来！如果在海淘过程中遇到一些问题，就可以找客服帮忙解决。常见的客服联系方式就是电话、在线和邮件。邮件联系客服虽然效率会慢一点，但对新手来说操作起来更简单。今天就给大家分享几个在不同情境下与客服邮件沟通的英文模版，仅供大家参考哦~
邮件联系客服关键：
登录问题：说明自己登陆不了账号，可能是因为网站系统问题，让客服帮你查一下。
下单后：先要说明自己订单号和下单日期。
发货后：先说订单号、下单日期和物流单号。
英文沟通模版：
1账号被封，要求客服解封
Dear Sir/Madam
My account [用户名/邮箱/手机号] on your website has been blocked. I'm quite puzzled as I've always complied with all rules. I suspect it might be a misunderstanding or system glitch.
Could you please look into this and unblock my account promptly if it's an error? I truly enjoy shopping here and would be very grateful for your assistance.
大致意思：我的账户是XXX，我在你们网站的账号被封了，我挺疑惑，因为我一直遵守网站的规则。我怀疑这可能是误会或着是系统故障。能否请您调查此事，如果是错误的话请及时解封我的账户。我真的很喜欢在这里购物，非常感谢你的帮助。
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2.账号登录出现问题
Dear Sir/Madam
My account is [用户名/邮箱/手机号].I'm having trouble logging into my account on your website. And I've double-checked my password, but it still shows an error.
It could be a technical glitch.Kindly assist me in resolving this as soon as possible,so that I can access my account and continue my shopping.I would be very grateful for your assistance.
大致意思：我的账户是XXX，我目前无法正常登录账号，我自己已经检查过密码，但仍然显示错误，可能是因为技术故障的原因吧。希望你们能尽快协助我解决此问题，方便我能正常登录账户并继续购物。非常感谢你的帮助。
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3.没有登录账号下单，怎么查询物流单号（前提是下单的时候，有输入邮箱信息）
Dear Sir/Madam
My Account is [下单时用的邮箱].I placed an order on your website without logging into an account. The order was placed on [下单时间], and I paid with [支付方式]. I need to track the delivery of this order.
Could you please help me find the tracking number and provide the shipping details?I would be very grateful for your assistance.
大致意思：我的邮箱是XXX，我下单的时候没有登录账户，订单提交的时间是xxx，用xxx付款的。我现在需要查看我的物流信息。你能帮我找一下我的物流单号并且提供一些具体的配送信息吗？非常感谢你的帮助。
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4.被砍单了，询问原因
Dear Sir/Madam
My order number is[订单号] which placed on[下单时间] was cancelled after I placed it.I'm very confused and would like to know the reason.
Please look into it and inform me as soon as possible.I would be very grateful for your assistance.
大致意思：我的订单号是xxx，在xxx时候下单的，在我提交订单的时候被取消了，我非常困惑并且想知道原因。可以帮我看一下并尽快通知我吗，非常感谢你的帮助。
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5.订单信息有误，想修改订单
Dear Sir/Madam
My order number is[订单号] ,which was placed on[下单时间] .Now my problem is I found some incorrect information.I would like to modify[specify the incorrect details, e.g., shipping address or item quantity](想要修改的信息）.Could you assist me with this? I would be very grateful for your assistance.
大致意思：我的订单号是xxx，在xxx时候下单的，现在的问题是我发现了我的订单有一些有误的信息，我想要修改（修改的内容），你可以协助我吗？非常感谢你的帮助。
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6.下错单了，想取消订单
Dear Sir/Madam
My order number is[订单号] ,which was placed on[下单时间] .Now my problem is I accidentally placed an incorrect order.I would like to request cancellation. Please help me process it as soon as possible.I would be very grateful for your assistance.
大致意思：我的订单号是xxx，在xxx时候下单的，现在的问题是我发现下错了单，想要取消订单。麻烦帮我尽快通过一下，非常感谢你的帮助。
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7.下单后一直不发货，催单
Dear Sir/Madam
My order number is[订单号] ,which was placed on[下单时间] .Now my problem is my order still hasn't been shipped. I'm eager to receive the items.
Could you please expedite the shipping process and provide an estimated delivery time?I would be very grateful for your assistance.
大致意思：我的订单号是xxx，在xxx时候下单的，现在的问题是我的订单一直没有发货。我很急切的想要收到这个包裹。能否请你们加快发货，并且提供一个预计送达时间吗？非常感谢你的帮助
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8.网站发货了，但一直没收到快递
Dear Sir/Madam
My order number is[订单号],whitch was placed on[下单时间],the tracking number is[物流单号]. Now my problem is that I haven'nt receive this item for[多少天] days.
Could you help me to check where is it now? If my order was lost, Could you arrange the replacement or return the payment to me? Thank you. Best regards!
大致意思：我的订单号是xxx，在xxx时候下单的，我的物流单号是xxx。现在我的问题是，我已经多少天没有收到包裹了。可以麻烦你帮我查一下包裹在哪吗？如果包裹丢了，你是否可以安排重新发货或者是退款？非常感谢。
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9.商品/赠品漏发了
Dear Sir/Madam
My order number is[订单号],whitch was placed on[下单时间],the tracking number is[物流单号].I received my order, but found some items or free gifts were missing. I would like to request a replacement or a refund for the missing part. Please help me resolve this issue.I would be very grateful for your assistance.
大致意思：我的订单号是xxx，在xxx时候下单的，我的物流单号是xxx。我收到货后发现有些商品/赠品漏掉了，我想申请补发或者对这部分漏发的产品退款，可以帮我解决这个问题吗。非常感谢你的帮助。
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10.想要申请退货
Dear Sir/Madam
My order number is[订单号],whitch was placed on[下单时间]. I have received the parcel. But now I don'nt need these goods and would like to request a return. Counld you offer me return label number to me? Thank you!
大致意思：我的订单号是xxx，在xxx时候下单的。我已经收到了这个包裹，但是我现在不需要他们了,并且想要申请退货。你可以给我提供退货标签吗，非常感谢！
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11.下单不久，产品降价了，要求网站退差价
Dear Sir/Madam
My order number is[订单号]. The item I bought was on[购买日期] was $xx[当时买的价格],but now the product price has dropped,it just need $xx[现在的价格]. Now I strongly request price match,which is $xx[差价].Please refund the price difference to my original credit card.Thank you！
大致意思：我的订单号是xxx。我在xx时候买的商品价格是xxx元，但是现在它降价了，只需要xx元。我现在想要申请退差价xx元。请将差价返还到我之前下单的信用卡里面，非常感谢。
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12.收到的产品临期，但是网站并未标明
Dear Sir/Madam
My order number is[订单号],whitch was placed on[下单时间].I received the product from my order. To my dismay, it is near expiry and this was not indicated on your website. I would like to request either a refund or a replacement. Please look into this matter and respond promptly.Thank you！
大致意思：我的订单号是xxx，在xxx时候下的单。我已经收到了这个包裹，但是订单里有一样商品即将过期，并且你们网站上也没有注明。我现在想要申请退款或者重新补发一个正常日期的，麻烦帮我看一下并尽快回复。非常感谢。
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以上就是一些常见英文沟通模版，大家如果还有其他问题，可以在评论区留言，之后会一起补充到文中。
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