【与客服沟通常用语】
最后一篇来啦！！之前讲过雅诗兰黛买一送一belk发了一堆没用的彩妆给我，我去跟客服沟通的经过，评论里就发了希望能有退货的内容，来啦！！

【取消订单】
I want to cancel my order #订单号, I hope you can help me.
客服问理由的话，可以说I entered wrong information/ address. （信息/地址有误）I bought wrong tiems.(买错东西了)

【退货】
退货分两种情况，一种是收到了，一种是在路上。（**确认是不是free return）

收到了想退回，I received the order #订单号， but i want to return it. Can you send a returm label to me？

在路上想退回（一个姐妹的真实案例！地址填错了）
I met a problem that I entered the wrong address, so I cannot receive the package. I hope you can help inform the express company.(最后nordstrome召回快递啦~)

【忘记输入折扣码】
I forgot to add a promo code in the order# 订单号，and I hope you can help me. The promo code is XXX.
目前处理过两个订单，MAC和ORIGINS，都是愿意哒

【忘记发货或者物流状态异常】
Macy's 前段时间的5折洗面奶，我收到发货邮件，结果过了一周多也没有信息更新，最后去找了客服。
I hope you can help me check the shippng status of order #订单号，because I have not received the package after the expected delivery date.
客服居然告诉我仓库忘记发出了，并表示要给我退款，然而薅到的羊毛怎么能退呢？
我立马拒绝： No, I received the email a week ago, and it told me that items were shipped. This package is important to me and I hope you can make a replacement order.