海淘常用英语 ►砍单 包裹内件不齐 折扣升级 等常见售后问题的英语表达及怎样联系客服
联系客服的方式：
Customer service
通常订单确认邮件下方有商家联系方式
Call us at 1 234 567 8888 电话
时效快 语言要求较高 需工具
适合英语口语好，听力不错，能低成本拨打的
Email us at ….. 邮件
时效慢 不一定能解决问题
适合不着急的问题，英语极差的
Text us. **
时效较快 具备一定拼写速度 需工具
**和
的在线效果差不多
（Live) chat 在线咨询
时效较快 成本低 无门槛 蹲时间
对自己口语不自信live chat 最适合，提前做好准备，保准你快快解决问题，如果半夜等不到，早上联系也不错。通常在网站底端或最上面能找到入口。
敲重点 
联系客服需要提前准备什么
Order number 复制下来或者截图
Full name 名字
Billing/shipping address 账单或者邮寄地址及正确发音
有的网站或许会把这个地址分开问（street , city,zip code, phone number等 ）
What can I do for you?你的问题诉求
️️常见的问题
►1.地址错误 wrong address
I’d like to change/correct my shipping address
►2.缺件 missing items
I haven’t received the XX (商品名) in my order.
What/The items I received are different from those on my shipping email.
I think the XX (商品名) of my order has been lost.
The XX (商品名) in my package is missing.
►3.砍赠品 free gifts canceled
赠品被砍可能currently unavailable或out of stock
I got the notice that my free gift is canceled,can I ask for/have something else?
Since my free gift has been canceled,is there a replacement for that?
The free gift is main attraction of my purchase,now that it’s canceled, I’d like to cancel my whole order.
I want to return my order #XX123 for its gifts have been canceled.
如果东西已经发出还没收到,可以召回
Since it haven’t delivered,can you/would you please call back the package?
►4.折扣升级 discount updated
根据不同网站的要求，我们可以有两个选择
Return,rebuy 退货，重买
I want to return my order #XX,as there’s more offer now.(as it’s cheaper now)
►5.price match/adjustment 保价，退差价
情理之内商家一般都会同意。
I bought XX 2 days ago,now it’s price has been reduced by 5%.Can I have a price match/adjustment?
当然，常见礼貌用语也不要省
Yes,please
No,thanks
That’s amazing
Fantastic
Great
Perfect
OK,take your time
Thank you
Appreciate it
You’re so sweet
Good day/luck
Take care
Enjoy your day/night
Wish you all the best
希望我们的海淘过程中能不遇到这些问题，祝大家好运！
