海淘售后英语邮件沟通模板，超实用英文沟通邮件模板汇总

一般的邮件处理需要24-48小时，如果急的单最好LIVE CHAT，不急的话可以用下列模板发邮件处理。 

一、账号登录出现问题 
Hi there, 
My account is *q.com（账号邮箱）, but I can\'t log on with my password. Would you please help check my account and confirm my registration status. Thanks.
你好，我的账号是XXX，但是我不能用我的密码登录。请帮忙查询我的账号并确认我的注册状态。谢谢。

二、催促网站发货 
Hi there, 
My order number is 123457（订单号）, which was placed on 09/22/2014（订单日期）.  I kindly request if you could accelerate the processing and the picking so that the order will be delivered ASAP. Thanks. 
你好,我的订单号是123457(订单号),这是放在09/22/2014(订单日期)。我希望你能加快处理和拣选，以便订单能尽快交货。谢谢。

三、要求发货合箱： 
Hi there， 
My order number is123457（订单号）, which was placed on 09/22/2014（订单日期）. I\'m writing to check if you will ship all things that I ordered  in a single package. Please do not separate them into several packages. Thank you. 
你好,我的订单号is123457(订单号),这是放在09/22/2014(订单日期)。我写这封信是想确认一下你们是否会将我订购的所有东西都放在一个包裹里寄出去。请不要把它们分成几个包。谢谢你。

四、申请退货：、 
Hi there， 
My order number is 123457（订单号）, which was placed on 09/22/2014（订单日期）.  I don\'t like it since color is different from what I have expected（退货理由）. Can you offer me free shipping label to return it? Thanks. 
你好,我的订单号是123457(订单号),这是放在09/22/2014(订单日期)。我不喜欢它因为颜色不同于我所预期(退货理由)。你能提供免费的运输标签给我退回吗?谢谢。

五、追问快递号： 
Hi there， 
My order number is 123457（订单号）, which was placed on 09/22/2014（订单日期）.  May I have the tracking number of it? Thanks.

六、要求退回价格差： 
Hi there, 
My order number is 123457（订单号）. ** was $20（下单时的价格） and it is $15（现在的价格） now so I strongly request price match, which is $5（差价）. Please refund the difference to my original credit card. Thanks. 
你好,我的订单号是123457(订单号),这是放在09/22/2014(订单日期)。可以给我它的快递单号吗?Thanks

七、追问砍单原因： 
Hi there，. 
My order number is 123457（订单号）, which was placed on 09/22/2014（订单日期）.  However, you cancelled it without notifying me. May I know the reason? 
你好，我的订单号是123457(订单号),这是放在09/22/2014(订单日期)。但是，你没有通知我就取消了。我可以知道原因吗?

八、修改送货地址： 
Hi there， 
My order number is 123457（订单号）, which was placed on 09/22/2014（订单日期）. I wanna request to change shipping address, which is *（新地址）. Thanks.-  你好,我的订单号是123457(订单号),这是放在09/22/2014(订单日期)。我想请求更改送货地址,这是 *(新地址)。——待